ELSAI FOUNDRY - ARMS PLATFORM

1. INTRODUCTION AND ACCEPTANCE 

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you (individually or on behalf of an entity, "you," "your," or "User") and O2V Private Limited, doing business as elsai Foundry ("Company," "we," "us," or "our"), a company incorporated under the Companies Act, 2013, having its registered office at 129B, East Coast Road, Thiruvanmiyur, Chennai - 600041, Tamil Nadu, India (CIN: [Company Identification Number]), concerning your access to and use of the elsai Foundry platform, including the Agent Resource Management Software (ARMS) and related services (collectively, the "Platform" or "Services"). 

BY ACCESSING OR USING THE PLATFORM, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR USE THE PLATFORM. 

These Terms incorporate by reference our Privacy Policy, Data Processing Addendum, Acceptable Use Policy, and any Service Plan specifications. 

2. DEFINITIONS 

1. "AI Agent" means any artificial intelligence software component, bot, automated system, or generative AI model monitored, managed, or deployed through the Platform. 

2. "Customer Data" means any data, content, information, or personal data that you or your authorized users submit, upload, transmit, or process through the Platform, including all data inputs, training data, and prompts. 

3. "Documentation" means the user guides, technical documentation, API specifications, and other materials provided by elsai Foundry relating to the Services. 

4. "Organization" means the entity or business on whose behalf you are using the Services. 

5. "Personal Data" means any information relating to an identified or identifiable natural person as defined under applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDPA), General Data Protection Regulation (GDPR), and other applicable privacy regulations. 

6. "Processor" means a person who processes personal data on behalf of a Data Fiduciary, but does not include an employee of the Data Fiduciary. 

7. "Data Fiduciary" means any person who alone or in conjunction with other persons determines the purpose and means of processing of personal data. 

8. "Run" means a single execution or interaction tracked by the ARMS platform, as defined in the applicable Service Plan. 

9. "Service Plan" means the subscription tier you have selected (Indie Developer, Startup, Enterprise, or Advanced Enterprise). 

10. "Sensitive Personal Data" means Personal Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, genetic data, biometric data, health data, sexual orientation, or data related to children. 

11. "Sub-processor" means any third-party processor engaged by elsai Foundry to assist in processing Customer Data. 

3. ELIGIBILITY AND ACCOUNT REGISTRATION 

3.1 Eligibility 

You must be at least 18 years of age and possess the legal capacity to enter into binding contracts under Indian law to use the Platform. By using the Services, you represent and warrant that you meet this age requirement and have full legal capacity. 

3.2 Account Registration 

To access certain Platform features, you must register for an account. You agree to: 

1. Provide accurate, current, and complete information during registration 

2. Maintain and promptly update your account information 

3. Maintain the security of your account credentials using strong passwords and multi-factor authentication where available 

4. Accept responsibility for all activities under your account 

5. Notify us immediately of any unauthorized access, security breach, or suspected fraud at security@elsaifoundry.ai 

6. Do not share account credentials or allow unauthorized access to your account 

3.3 Account Authority 

If you register on behalf of an Organization, you represent and warrant that: 

1. You have the legal authority to bind that Organization to these Terms 

2. You are an authorized representative with signatory powers 

3. Your Organization will be responsible for your actions and those of all users under the account 

4. You will ensure all users comply with these Terms 

3.4 Account Restrictions 

You may not: 

1. Share account credentials with unauthorized parties or third-party service providers. 

2. Create multiple accounts for deceptive purposes or to circumvent usage limitations. 

3. Transfer, sell, rent, or lease your account without our prior written consent. 

4. Use another user's account without express permission 

5. Register using false, misleading, or fraudulent information 

6. Circumvent authentication mechanisms or security features 

3.5 Account Verification 

We reserve the right to: 

1. Verify your identity and authorization to act on behalf of an Organization 

2. Request additional documentation for verification purposes 

3. Suspend or terminate unverified accounts 

4. Implement Know Your Customer (KYC) procedures as required by law 

3.6 Company Logo Usage 

By registering for an account using your work email address, you grant elsai Foundry a non-exclusive, worldwide, royalty-free license to display your company logo, name, and a brief description of your use case in our customer lists, case studies, marketing materials, website, and investor presentations. If you wish to opt out of this logo usage right, you may send a request to support@elsaifoundry.ai, and we will remove your logo within fifteen (15) business days. 

4. SERVICE PLANS AND SUBSCRIPTIONS 

4.1 Service Plans 

elsai Foundry offers multiple Service Plans including Indie Developer (Free Forever), Startup, Enterprise, and Advanced Enterprise. Detailed specifications, features, usage limits, and pricing for each plan are available on our pricing page at https://www.elsaifoundry.ai/arms/pricing. 

Indie Developer Plan (Free Forever): Includes limited organizations, users, and projects with basic features, cloud deployment, community support, and email support with standard response times. 

Startup Plan: Includes expanded capacity for users and projects, increased monthly runs, extended data retention (90 days), cloud deployment, and faster email support (48-hour response time). A free trial is available. 

Enterprise Plan: Includes substantial capacity for users and unlimited projects, high-volume monthly runs, long-term data retention (365 days) with cold storage options, cloud deployment with high availability, and priority email support (24-hour response time). A free trial is available. 

Advanced Enterprise Plan: Includes custom configurations for organizations, users, projects, and unlimited runs. Features custom data retention policies, flexible deployment options (cloud, hybrid, or self-hosted), dedicated support team with named contacts, training sessions and onboarding, architectural guidance and best practices consulting, forward-deployed engineers for implementation assistance, and Service Level Agreements (SLA) with uptime guarantees and service credits. 

Note: Pricing, features, specifications, and usage limits are subject to change. Please refer to our current pricing page for the most up-to-date information. We will communicate material changes with thirty (30) days' advance notice. 

4.2 Plan Changes 

You may upgrade or downgrade your Service Plan at any time through your account dashboard or by contacting support. Changes will take effect: 

1. Upgrades: Immediately upon confirmation and payment 

2. Downgrades: At the start of the next billing cycle 

3. Pro-rata Credits: Available for upgrades; no refunds for downgrades 

Downgrading may result in the loss of features, reduced usage limits, or changes to data retention. We will provide notice of feature impacts before confirming a downgrade. 

4.3 Free Trial 

Certain plans may include a free trial period of up to thirty (30) days. During the trial: 

1. Trial activation does not require payment information 

2. Full plan features are available with trial usage limits 

3. You may cancel at any time without charge 

4. At trial end, your subscription will automatically convert to a paid plan unless you cancel 

5. Trial extensions are at our sole discretion 

6. One trial per Organization; violations may result in account termination 

4.4 Annual Billing 

Annual subscriptions receive discounted rates compared to monthly billing, with credits provided upfront for the full year. Annual subscription terms: 

1. Full payment at the time of subscription 

2. Annual fees are non-refundable except as expressly provided in Section 5.8 (Refund Policy) 

3. Renewal occurs automatically unless cancelled at least thirty (30) days before the renewal date 

4. Plan changes during the annual term take effect at the next renewal 

   
   

5. FEES AND PAYMENT 

5.1 Subscription Fees 

You agree to pay all applicable fees for your selected Service Plan as specified on our pricing page and in your order confirmation. Fees are payable in advance on a monthly or annual basis as selected during subscription. 

All fees are stated and payable in Indian Rupees (INR) unless otherwise agreed in writing for international customers. 

5.2 Payment Methods 

We accept the following payment methods: 

1. Major credit cards (Visa, Mastercard, American Express) 

2. Debit cards 

3. UPI (Unified Payments Interface) for Indian customers 

4. Bank transfers (for Enterprise and Advanced Enterprise plans) 

5. Purchase orders (for qualified Enterprise customers with credit approval) 

You authorize us to charge your selected payment method for all fees incurred under your account. You must maintain valid payment information on file. 

5.3 Automatic Renewal 

Your subscription will automatically renew at the end of each billing period (monthly or annually) unless you cancel before the renewal date—renewals at the then-prevailing subscription rate for your Service Plan. 

We will send renewal reminders: 

1. Thirty (30) days before annual renewal 

2. Seven (7) days before monthly renewal 

Renewal charges may reflect price increases communicated pursuant to Section 5.7 (Price Changes). 

5.4 Overages and Usage Limits 

If you exceed your plan limits (users, projects, monthly runs, storage, API calls): 

1. Your service may be limited to prevent any additional charges. 

2. You may be required to upgrade to a higher Service Plan 

3. Overage charges may apply as communicated in advance 

4. Repeated overages may result in a mandatory plan upgrade or service suspension 

Overage pricing (if applicable) will be disclosed on our pricing page and confirmed before charges apply. 

5.5 Taxes and Government Charges 

All fees are exclusive of applicable taxes, duties, levies, tariffs, and governmental charges, including but not limited to: 

1. Goods and Services Tax (GST) in India 

2. Value Added Tax (VAT) in applicable jurisdictions 

3. Sales tax, use tax, or withholding tax 

4. Customs duties or import/export fees 

You are responsible for payment of all such taxes except those based on our net income. We will invoice applicable taxes separately, and you agree to pay the invoiced amounts in full. 

For Indian customers, you must provide a valid GSTIN (GST Identification Number) if applicable to your Organization. 

5.6 Late Payment 

Late payments may result in: 

1. Immediate suspension of Services until payment is received 

2. Termination of Services if payment remains outstanding for thirty (30) days 

3. Interest charges at the rate of 1.5% per month (18% per annum) or the maximum rate permitted by law, whichever is lower 

4. Responsibility for all collection costs, including reasonable attorneys' fees and legal expenses 

5. Negative impact on account status and future payment terms 

We will provide written notice before suspension, except in cases of suspected fraud. 

5.7 Price Changes 

We reserve the right to modify subscription fees, overage rates, and other charges upon thirty (30) days' advance written notice via email and in-platform notification. Price changes will: 

1. Apply at your next renewal (not mid-term) 

2. Be communicated with clearly before/after pricing 

3. Provide an opportunity to cancel before the increase takes effect 

Continued use of the Services after the effective date of price changes constitutes acceptance of new fees. You may cancel your subscription before the price change effective date to avoid increased fees. 

5.8 Refund Policy 

Free Trial: Refunds do not apply during free trial periods, since the user does not incur any charges. 

Monthly Subscriptions: No refunds for partial months of service. Services remain accessible through the end of the current billing cycle upon cancellation. 

Annual Subscriptions: No refunds except in the following circumstances: 

1. Material breach by elsai Foundry that remains uncured for thirty (30) days after written notice 

2. Service unavailability exceeding SLA commitments (Advanced Enterprise only) 

3. Failure to deliver contracted features within agreed timelines (Advanced Enterprise only) 

Pro rata refunds for eligible cases will be calculated based on the unused months remaining in the annual term. 

Exceptions: Refund decisions outside these criteria are at our sole discretion and do not constitute precedent for future requests. 

5.9 Invoice Disputes 

You must notify us of any invoice disputes within fifteen (15) days of the invoice date by emailing billing@elsaifoundry.ai with a detailed explanation. Undisputed portions remain payable by the due date. We will investigate disputes in good faith and respond within fifteen (15) business days. 

6. USE OF SERVICES 

6.1 License Grant 

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform and Documentation for your internal business purposes during the subscription term. 

This license does not include any right to: 

1. Sublicense, resell, or redistribute the Services 

2. Use the Services for the benefit of third parties (except authorized users within your Organization) 

3. Access the Services to build competitive or substantially similar products 

4. Reverse engineer or extract source code from the Platform 

6.2 Usage Restrictions 

You agree not to: 

1. Use the Services for any illegal purpose or in violation of any local, state, national, or international laws 

2. Attempt to gain unauthorized access to the Platform, related systems, networks, or other users' accounts 

3. Interfere with, disrupt, or impose unreasonable loads on the integrity or performance of the Services 

4. Reverse engineer, decompile, disassemble, or attempt to derive source code from any aspect of the Platform 

5. Remove, alter, or obscure any proprietary notices, labels, or marks on the Platform 

6. Use the Services to develop, train, or improve competing products, services, or AI models 

7. Scrape, crawl, data mine, or harvest data from the Platform using automated means without authorization 

8. Transmit malware, viruses, worms, Trojan horses, or other harmful code through the Platform 

9. Impersonate any person or entity, or misrepresent your affiliation with any person or entity 

10. Use the Services to process, store, or transmit infringing, defamatory, or unlawful content 

11. Violate any applicable export control laws, sanctions, or regulations 

12. Share access credentials with unauthorized parties or sublicense your rights to third parties 

13. Circumvent usage limits, security features, or access controls 

14. Use the Services in any manner that could damage, disable, overburden, or impair our infrastructure 

15. Probe, scan, or test the vulnerability of the Platform or breach security measures 

16. Access or use non-public areas of the Platform without authorization 

6.3 Acceptable Use 

You must use the Services in compliance with:

1. All applicable laws, regulations, and third-party rights, including intellectual property rights 

2. Our Acceptable Use Policy (available at https://www.elsaifoundry.ai/acceptable-use and incorporated herein by reference) 

3. Industry best practices for AI governance, ethical AI deployment, and responsible AI usage 

4. Any usage guidelines, technical specifications, or limitations provided in the documentation 

5. Applicable professional codes of conduct and ethical standards for your industry 

   
   

Prohibited Uses: Users shall not use the services for: 

1. Generating spam, unsolicited communications, or phishing content 

2. Creating deepfakes, synthetic media intended to deceive, or misinformation 

3. Harassment, hate speech, discrimination, or content promoting violence 

4. Exploitation or harm of minors 

5. Unauthorized surveillance, monitoring, or tracking of individuals 

6. Biometric identification or emotion recognition without proper consent and legal basis 

7. Automated decision-making affecting legal rights without human oversight 

8. Social scoring or behavioral manipulation 

9. Any purpose prohibited by the EU AI Act, AI regulations, or applicable laws 

6.4 Responsibility for Users 

You are responsible for: 

1. All activities conducted through your account by authorized users, contractors, or agents 

2. Ensuring that all users comply with these Terms and applicable laws 

3. Providing training and supervision to users regarding acceptable use 

4. Promptly removing access for users who violate these Terms 

5. Monitoring and auditing user activities for compliance 

6.5 AI-Specific Usage Requirements 

When using AI Agents through the Platform, you must: 

1. Implement appropriate human oversight for high-risk or sensitive use cases 

2. Validate AI outputs before use in production environments or critical decisions 

3. Do not rely solely on AI-generated outputs for legal, medical, financial, or professional advice 

4. Disclose AI usage to end users where required by law or ethical standards 

5. Implement bias testing and fairness assessments for AI models affecting individuals 

6. Maintain audit trails and logging for AI Agent decisions as required by law 

7. Comply with transparency and explainability requirements under applicable AI regulations 

6.6 Reservation of Rights 

We reserve the right to: 

1. Monitor usage patterns to ensure compliance with these Terms 

2. Investigate suspected violations and take appropriate action 

3. Suspend or terminate access for violations without prior notice 

4. Implement rate limiting or usage controls to maintain platform stability 

5. Modify features or functionality with reasonable notice 

7. CUSTOMER DATA AND PRIVACY 

7.1 Customer Data Ownership 

You retain all rights, title, and interest in and to your Customer Data. You grant us a limited, non-exclusive, worldwide license to access, store, process, and transmit Customer Data solely to provide the Services, ensure platform security, and fulfill our obligations under these Terms. 

We claim no ownership rights in Customer Data and will not use Customer Data for any purpose outside the scope of providing Services to you. 

7.2 Data Processing 

We will process Customer Data in accordance with: 

1. Our Privacy Policy (available at https://www.elsaifoundry.ai/privacy) 

2. Applicable data protection laws, including DPDPA, GDPR, CCPA, and other privacy regulations 

3. Your Service Plan specifications and any custom agreements 

4. Data Processing Addendum (available for Enterprise and Advanced Enterprise customers upon request) 

5. Your documented instructions regarding data processing 

Data Fiduciary and Processor Relationship: For Customer Data containing Personal Data: 

1. You act as the Data Fiduciary, determining purposes and means of processing 

2. We act as your Processor, processing Personal Data solely on your instructions 

3. We will not process Personal Data except as instructed by you or required by law 

4. We will notify you if we believe your instructions violate applicable data protection laws 

7.3 Data Security 

We implement and maintain appropriate technical and organizational security measures to protect Customer Data against unauthorized access, loss, destruction, alteration, or disclosure, including: 

Technical Measures: 

1. Encryption of data in transit using TLS 1.3 or higher 

2. Encryption of data at rest using AES-256 or equivalent 

3. Secure key management with regular rotation 

4. Network segregation and firewall protection 

5. Intrusion detection and prevention systems 

6. Regular vulnerability scanning and penetration testing 

7. Secure software development lifecycle practices 

Organizational Measures: 

1. Access controls based on the least privilege principle 

2. Multi-factor authentication for administrative access 

3. Role-based access control (RBAC) mechanisms 

4. Background checks for personnel with data access 

5. Confidentiality obligations for all personnel 

6. Security awareness training programs 

7. Incident response and business continuity plans 

8. Regular security assessments and audits 

Security Certifications: Advanced Enterprise customers benefit from SOC 2 Type II, ISO 27001, and other compliance frameworks detailed in Section 9. 

7.4 Data Location and Residency 

Standard Plans (Indie Developer, Startup, Enterprise): Primary data storage is in the United States (AWS US East Region). Users may access data from other regions for support and maintenance purposes. 

Advanced Enterprise: Customers may choose custom data locations, including: 

1. EU data residency (AWS EU-West region) for GDPR compliance 

2. India data residency (AWS Asia-Pacific Mumbai region) for DPDPA compliance 

3. Hybrid deployment with specified data residency requirements 

4. Self-hosted deployment within the customer's preferred environment and geographic location 

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Cross-Border Transfers: When customers transfer data internationally, we implement appropriate safeguards, including Standard Contractual Clauses (SCCs), Binding Corporate Rules, or other legally recognized transfer mechanisms. 

7.5 Data Retention 

Data retention periods vary by Service Plan: 

1. Indie Developer: 30 days active retention 

2. Startup: 90 days active retention 

3. Enterprise: 365 days active retention with cold storage options 

4. Advanced Enterprise: Custom retention policies as specified in your agreement 

Post-Termination Retention: Following account termination or subscription expiration: 

1. Data is retained for thirty (30) days to allow export and transition 

2. After thirty (30) days, active data is deleted permanently 

3. Backup systems purging within ninety (90) days 

4. Indefinite retention of Aggregated, anonymized analytics data 

5. Legal holds and regulatory requirements may extend retention periods 

Retention for Legal Compliance: We may retain certain data longer where required by: 

1. Applicable laws (tax, accounting, audit requirements) 

2. Regulatory obligations or investigations 

3. Litigation holds or legal proceedings 

4. Audit trails required for compliance certifications 

7.6 Data Deletion 

Upon written request or account termination, we will delete your Customer Data within thirty (30) days, except for: 

1. Data required for legal, regulatory, audit, or tax compliance 

2. Data retained in backup systems (deleted within 90 days per backup rotation schedule) 

3. Data subject to litigation holds or investigations 

4. Aggregated, anonymized data that cannot identify individuals or organizations 

You may request deletion by emailing privacy@elsaifoundry.ai with verification of account ownership. 

Deletion Certification: Advanced Enterprise customers may request certified confirmation of data deletion. 

7.7 Data Portability 

You may export your Customer Data at any time through:

1. Platform interface using export functionality 

2. RESTful API endpoints (documented at https://api.elsaifoundry.ai/docs) 

3. Bulk export requests for large datasets (Enterprise and Advanced Enterprise) 

Export Formats: JSON, CSV, XLSX (depending on data type) 

Export Limitations: Rate limits apply to API exports to prevent service disruption. Contact support for bulk exports exceeding standard limits. 

7.8 Prohibited Data 

Unless you are on an Advanced Enterprise plan with appropriate compliance measures enabled, written approval obtained, and required legal agreements executed, you must not upload or process: 

1. Protected Health Information (PHI) as defined under HIPAA, without a Business Associate Agreement 

2. Payment Card Information (PCI data), including credit card numbers, CVV codes, or cardholder data 

3. Sensitive Personal Data, including genetic data, biometric data, health records, or data revealing racial/ethnic origin, political opinions, religious beliefs, or sexual orientation, without a proper legal basis and safeguards 

4. Personal Data of children under 13 years (or applicable age in your jurisdiction) without parental consent mechanisms 

5. Classified or government-sensitive data requiring specific clearances or handling procedures 

6. Financial account credentials or authentication tokens 

7. Data subject to attorney-client privilege without appropriate legal safeguards 

8. Any data prohibited for processing by applicable law in your jurisdiction 

Violation of prohibited data restrictions may result in immediate account suspension and termination. 

7.9 Data Breach Notification 

In the event of a security breach affecting Customer Data, we will:

1. Notify you without undue delay and within seventy-two (72) hours of becoming aware of the breach 

2. Provide written notification to your account email and designated security contacts 

3. Describe the nature and scope of the breach, including categories and the approximate number of affected records 

4. Detail the likely consequences and potential impact of the breach 

5. Communicate measures taken or proposed to address the breach and mitigate harm 

6. Provide reasonable assistance with your breach notification obligations to affected individuals and authorities 

7. Cooperate with investigations and regulatory inquiries 

Your Breach Obligations: You remain responsible for assessing whether the breach triggers notification obligations under applicable laws (e.g., DPDPA, GDPR, CCPA) and for notifying affected data subjects and regulators as required. 

7.10 Data Subject Rights 

We will provide reasonable assistance to help you respond to data subject requests under DPDPA, GDPR, CCPA, and other privacy laws, including requests for: 

1. Access to Personal Data 

2. Rectification or correction of inaccurate data 

3. Erasure or deletion ("right to be forgotten") 

4. Restriction of processing 

5. Data portability 

6. Objection to processing 

7. Withdrawal of consent 

Request Process: 

1. Submit data subject requests to privacy@elsaifoundry.ai 

2. Include verification of data subject identity and request scope 

3. We will respond within the timeframe required by applicable law (typically 30 days) 

4. Technical limitations may affect the feasibility of certain requests 

Advanced Enterprise customers receive dedicated support for fulfilling data subject requests through streamlined workflows. 

7.11 Sub-processors 

We engage certain Sub-processors to assist in providing the Services, including: 

1. Cloud infrastructure providers (AWS, Azure, Google Cloud Platform) 

2. Content delivery networks (CDNs) 

3. Email service providers 

4. Analytics and monitoring services 

5. Customer support platforms 

Sub-processor List: A current list of Sub-processors is available at https://www.elsaifoundry.ai/subprocessors and includes each Sub-processor's name, location, and service function. 

Sub-processor Changes: We will notify you of Sub-processor additions or changes at least thirty (30) days in advance via email. You may object to new Sub-processors within fourteen (14) days of notification. If we cannot accommodate your objection, you may terminate these Terms without penalty. 

Sub-processor Obligations: We impose on Sub-processors data protection obligations no less protective than those in these Terms, and we remain liable for Sub-processor compliance. 

8. INTELLECTUAL PROPERTY RIGHTS 

8.1 Platform Ownership 

The Platform, including all software, source code, algorithms, architectures, designs, trademarks, service marks, logos, trade secrets, know-how, patents, copyrights, and other intellectual property rights, is and remains the exclusive property of elsai Foundry or its licensors. 

These Terms do not transfer any ownership rights to you. elsai Foundry reserves all rights not expressly granted. 

8.2 Customer Data and IP Rights 

You retain all intellectual property rights in Customer Data. We claim no ownership over: 

1. Your data, content, documents, or information uploaded to the Platform 

2. AI models you develop, train, or customize using the Platform 

3. Configurations, workflows, or processes you create

4. Your business logic, prompts, or instructions provided to AI Agents 

8.3 AI Model Outputs and Training 

Output Ownership: Outputs generated by AI Agents using your Customer Data belong to you, subject to applicable third-party AI provider terms. 

No Training on Customer Data: We do not use your Customer Data or AI-generated outputs to: 

1. Train our models or algorithms 

2. Improve Services for other customers 

3. Develop competing products or services 

Without your explicit, prior written consent, your Customer Data remains isolated and confidential. 

Aggregated Analytics: We may use aggregated, anonymized usage data (not specific to your content) for: 

1. Platform analytics and performance monitoring 

2. Service improvement and feature development 

3. Industry benchmarking and research 

4. Security and fraud prevention 

Such aggregated data does not identify you or your Organization. 

8.4 Feedback and Suggestions 

If you provide feedback, suggestions, ideas, enhancement requests, recommendations, or other input about the Services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable license to use, reproduce, modify, create derivative works from, distribute, and otherwise exploit such feedback for any purpose without obligation or compensation to you. 

Feedback is provided voluntarily and does not include any of your confidential information or proprietary Customer Data unless you explicitly designate it as such. 

8.5 Third-Party Components 

The Platform may include open-source software, third-party libraries, or licensed components subject to separate license terms. A list of third-party components and their licenses is available upon written request to legal@elsaifoundry.ai. 

Your use of the Platform does not grant you any rights in third-party components beyond those necessary to use the Services as intended. 

8.6 Trademark Usage 

You may not use ELSAI Foundry trademarks, service marks, logos, or brand assets without our prior written consent, except as necessary to identify us as the service provider in accordance with these Terms. 

Any authorized use must comply with our brand guidelines (available upon request). 

9. COMPLIANCE AND CERTIFICATIONS 

9.1 Advanced Enterprise Compliance 

Comprehensive compliance and certification support, including SOC 2 Type II, ISO 27001, GDPR, CCPA, HIPAA, DPDPA, and AI Act compliance, is available exclusively for Advanced Enterprise customers. 

elsai Foundry assists Advanced Enterprise customers in deploying the Platform in their preferred environment (cloud, hybrid, or self-hosted) while ensuring all necessary compliance frameworks are in place. 

Available Compliance Frameworks for Advanced Enterprise: 

1. SOC 2 Type II: Independent audit of security controls covering security, availability, processing integrity, confidentiality, and privacy 

   
   

2. ISO 27001: Certified information security management system (ISMS) meeting international standards 

3. GDPR Compliance: EU data residency options, Standard Contractual Clauses, Data Processing Addendum, data subject rights fulfillment, and privacy-by-design implementations 

4. CCPA Compliance: California Consumer Privacy Act requirements, including consumer rights, opt-out mechanisms, and data sale restrictions 

5. DPDPA Compliance: Digital Personal Data Protection Act (India) requirements, including consent management, data principal rights, and cross-border transfer mechanisms 

6. HIPAA Compliance: Business Associate Agreement (BAA), administrative, physical, and technical safeguards, breach notification procedures, and audit controls for Protected Health Information (PHI) 

7. EU AI Act Compliance: Risk classification, conformity assessment, transparency obligations, human oversight mechanisms, documentation requirements, and post-market monitoring for high-risk AI systems 

8. PCI DSS: Payment Card Industry Data Security Standards (upon request with additional certification costs) 

9. Custom compliance configurations based on industry-specific requirements (financial services, healthcare, government, education) 

Advanced Enterprise Compliance Services: 

1. Deployment assistance in customer-preferred environments with compliance controls 

2. Audit-ready documentation, logging, and evidence collection 

3. Data residency controls (US, EU, India, or custom locations) 

4. Dedicated compliance support team and consultation 

5. Regular compliance assessments and gap analysis 

6. Vendor security questionnaire support 

7. Third-party audit facilitation and evidence provision 

8. Compliance training and best practices guidance 

9.2 Standard Plans Compliance 

Indie Developer, Startup, and Enterprise plans include baseline security measures, industry best practices, and foundational data protection controls, but do not include formal compliance certifications or dedicated compliance support. 

Standard plans are suitable for: 

1. Non-regulated industries without specific compliance mandates 

2. Development, testing, and non-production environments 

3. Organizations without formal certification requirements 

4. General business use cases not involving regulated data types 

Customers requiring specific compliance frameworks must upgrade to the Advanced Enterprise plan. 

9.3 Your Compliance Obligations 

Regardless of your Service Plan, you are responsible for: 

1. Ensuring your use of the Services complies with all applicable laws in your jurisdiction 

2. Obtaining necessary consents, authorizations, and legal bases for data processing from your end users and data subjects 

3. Implementing appropriate technical and organizational safeguards for sensitive or regulated data before uploading to the Platform 

4. Maintaining required certifications, licenses, and authorizations for your industry and use cases 

5. Conducting Data Protection Impact Assessments (DPIAs) or Fundamental Rights Impact Assessments where required 

6. Notifying us if you intend to process regulated data types requiring specific compliance measures 

7. Complying with AI transparency, disclosure, and explainability requirements under applicable AI regulations 

8. Implementing human oversight and validation for AI-assisted decision-making 

9. Conducting bias testing and fairness assessments for AI models affecting individuals 

10. Maintaining audit trails and documentation required by your regulatory obligations 

9.4 Healthcare and Regulated Data 

Processing of Protected Health Information (PHI), Personal Health Information, personally identifiable information under GDPR or DPDPA, payment card information, or other regulated data types requires: 

1. Subscription to Advanced Enterprise plan with appropriate compliance enabled 

2. Execution of required agreements: Business Associate Agreement (BAA) for HIPAA, Data Processing Addendum (DPA) for GDPR/DPDPA, or other regulatory agreements 

3. Deployment in a compliant environment (self-hosted, dedicated cloud infrastructure, or certified compliant cloud region) 

4. Compliance with all applicable security, privacy, and regulatory rules 

5. Prior written approval from elsai Foundry's compliance team via compliance@elsaifoundry.ai 

6. Implementation of additional technical safeguards as documented in compliance specifications 

7. Regular compliance audits and reviews 

Unauthorized processing of regulated data violates these Terms and may result in immediate suspension or termination. 

9.5 AI Act and AI Regulation Compliance 

For customers subject to the EU AI Act or other AI-specific regulations: 

1. Risk Classification: You are responsible for determining the risk classification of your AI systems under applicable regulations 

2. High-Risk AI Systems: If your use case constitutes a high-risk AI system, you must implement conformity assessment procedures, register systems in applicable databases, and maintain technical documentation 

3. Transparency Obligations: You must disclose AI usage to end users where required and implement transparency mechanisms 

4. Human Oversight: You must implement human oversight measures for high-risk AI systems and critical decision-making 

5. Documentation: You must maintain logs, audit trails, and documentation required by AI regulations 

6. Prohibited Practices: You must not use the Platform for AI practices prohibited under applicable regulations (social scoring, emotion recognition in certain contexts, biometric categorization, and so on) 

Advanced Enterprise customers receive guidance and tooling to support AI Act compliance, but ultimate compliance responsibility remains with you as the deployer/provider of AI systems. 

9.6 Export Control and Sanctions Compliance 

The Platform and Services may be subject to export control laws and regulations, including the US Export Administration Regulations (EAR), EU export controls, and Indian export controls. 

You represent and warrant that: 

1. Your location is not in, under the control of, or a national or resident of any country subject to a US, EU, or international embargo or sanctions 

2. You are not on any government restricted party lists, such as the US SDN List or EU sanctions lists. 

3. You will not use the Services for prohibited end uses, including development of weapons, nuclear technology, or other restricted purposes. 

4. You will comply with all applicable export control and sanctions regulations. 

We reserve the right to suspend access if required to comply with export controls or sanctions. 

9.7 Audit Rights 

For Advanced Enterprise Customers: We will permit you or your authorized auditors to audit our compliance with these Terms and applicable regulations upon: 

1. Thirty (30) days' advance written notice 

2. Execution of confidentiality agreements 

3. Limitation to one audit per calendar year (unless required by regulatory event) 

4. Reasonable scope limited to our obligations under these Terms 

5. Conduct during normal business hours without disruption to operations 

Audit costs are your responsibility unless the audit reveals material non-compliance, in which case we will reimburse reasonable costs. 

Regulatory Audits: We will cooperate with regulatory audits and investigations as required by law and provide reasonable assistance. 

10. THIRD-PARTY INTEGRATIONS 

10.1 Partner Services 

The Platform integrates with numerous third-party services to extend functionality, including: 

Cloud Providers: 

1. Amazon Web Services (AWS) 

2. Microsoft Azure 

3. Google Cloud Platform (GCP) 

4. IBM Cloud 

Data Platforms: 

1. Snowflake 

2. Databricks 

3. MongoDB Atlas 

4. PostgreSQL, MySQL (cloud-hosted) 

LLM and AI Providers: 

1. 100+ language models, including OpenAI, Anthropic, Cohere, Google, Meta Llama, Mistral, and others 

2. Model aggregation platforms 

Tools and Connectors: 

200+ integrations, including APIs, databases, business applications, communication tools, and custom connectors.

A complete list of supported integrations is available at https://www.elsaifoundry.ai/integrations. 

10.2 Third-Party Terms 

Your use of third-party services is subject to their respective terms of service, privacy policies, and acceptable use policies. You are responsible for: 

1. Reviewing and accepting third-party terms before enabling integrations 

2. Ensuring your use complies with third-party requirements 

3. Obtaining necessary licenses, subscriptions, or accounts with third-party providers 

4. Paying any fees charged by third-party providers 

5. Resolving disputes directly with third-party providers 

We are not responsible for third-party services, their availability, functionality, compliance with laws, data practices, security, or performance. 

10.3 Data Sharing with Third Parties 

When you enable third-party integrations, we may share certain Customer Data with those providers to enable the integration functionality. Data sharing occurs: 

1. Only when you explicitly enable the integration 

2. In accordance with the integration's documented functionality 

3. Subject to the third party's privacy policy and data practices 

4. Under your control and authorization 

We do not control how third parties use, store, or protect data shared through integrations. Review third-party privacy policies before enabling integrations. 

Third-Party AI Providers: When using third-party LLMs or AI models, we may allow third-party providers to process your prompts, inputs, and outputs in accordance with their terms. We recommend reviewing third-party AI provider policies regarding: 

1. Data usage and model training 

2. Data retention and deletion 

3. Confidentiality and security 

4. Compliance certifications 

10.4 Third-Party Availability 

Integrations depend on third-party service availability and APIs. We are not liable for: 

1. Third-party service outages or disruptions 

2. Changes to third-party APIs or the deprecation of features 

3. Third-party service discontinuation 

4. Data loss due to third-party failures 

We will make commercially reasonable efforts to notify you of known third-party integration issues. 

10.5 Third-Party Security 

We are not responsible for the security practices of third-party services. You should: 

1. Evaluate third-party security and compliance certifications 

2. Implement appropriate controls when sharing sensitive data 

3. Monitor third-party access and revoke when no longer needed 

4. Report any third-party security incidents to both the provider and us 

11. SERVICE AVAILABILITY AND SUPPORT 

11.1 Uptime and Availability 

We strive to maintain high service availability and reliability, but do not guarantee uninterrupted, error-free, or continuously available access to the Platform except as specifically committed in Service Level Agreements (SLAs) for Advanced Enterprise customers. 

Target Availability (not guaranteed except under SLA): 

1. Standard Plans: 99.5% monthly uptime target 

2. Enterprise Plan: 99.9% monthly uptime target 

3. Advanced Enterprise: 99.95% monthly uptime with SLA credits for non-compliance 

Scheduled maintenance windows are not part of any availability calculations. 

11.2 Service Level Agreements (SLA) 

Advanced Enterprise Only: Customers receive enforceable SLAs specifying: 

1. Guaranteed uptime percentages (e.g., 99.95% monthly uptime) 

2. Performance benchmarks (response times, latency thresholds) 

3. Support response and resolution timeframes 

4. Service credits for SLA violations 

5. Measurement methodologies and monitoring 

6. Exclusions (force majeure, customer-caused outages, third-party failures) 

SLA terms are documented in Advanced Enterprise agreements and are enforceable separately from these general Terms. 

11.3 Support Services 

Support is provided according to your Service Plan as detailed on our pricing page: 

Table 1: Support Service Levels by Plan 

Support Channels: 

1. Email: support@elsaifoundry.ai (all plans) 

2. Community Forums: Available for Indie and Startup plans 

3. Phone Support: Advanced Enterprise only 

4. Dedicated Slack Channel: Advanced Enterprise only 

Issue Severity Levels: 

1. Critical: Complete service outage or security breach (Advanced Enterprise: 4-hour response) 

2. High: Major functionality unavailable affecting multiple users (24-hour response for Enterprise+) 

3. Medium: Feature malfunction with workaround available (48-hour response) 

4. Low: Minor issues, questions, feature requests (response per plan) 

11.4 Maintenance 

We may perform scheduled maintenance with advance notice when commercially reasonable:

1. Scheduled Maintenance: Announced at least forty-eight (48) hours in advance via email and status page, typically conducted during low-usage periods (weekends, late night UTC) 

2. Emergency Maintenance: May occur without notice to address security vulnerabilities, critical bugs, or service outages; we will notify you as soon as practicable 

Maintenance Windows: Standard maintenance windows are Sundays 00:00-04:00 UTC. Advanced Enterprise customers may negotiate alternative maintenance windows. 

Status Page: Real-time service status and incident updates available at https://status.elsaifoundry.ai 

11.5 Service Modifications 

We reserve the right to modify, suspend, enhance, or discontinue any aspect of the Services with reasonable advance notice, except in emergencies: 

1. Feature Enhancements: Generally available immediately without notice 

2. Feature Deprecation: Ninety (90) days' advance notice for material features 

3. Service Discontinuation: One hundred eighty (180) days' advance notice with migration assistance 

We will not materially diminish core functionality during your subscription term without providing alternatives or offering termination rights. 

11.6 Beta Features 

We may offer beta, preview, or experimental features and designate them as such. Beta features: 

1. Are provided "as is" without warranties 

2. May be incomplete, unstable, or changed without notice 

3. Should not be used for production workloads 

4. May be discontinued at any time 

5. Are excluded from SLAs and support obligations 

6. May have separate terms of use 

Your use of beta features is voluntary and at your own risk. 

12. WARRANTIES AND DISCLAIMERS 

12.1 Limited Warranty 

We warrant that: 

1. The Services will perform substantially in accordance with the documentation under normal use 

2. We will provide the Services in a professional and workmanlike manner 

3. We have the right and authority to grant the licenses provided in these Terms 

4. The Platform will not contain viruses or malicious code intentionally introduced by us 

Warranty Remedy: Your exclusive remedy for breach of warranty is for us to re-perform the non-conforming Services or, if we cannot correct the issue within thirty (30) days, to terminate your subscription and refund pro-rated fees for the unused portion. 

12.2 DISCLAIMER OF WARRANTIES 

EXCEPT AS EXPRESSLY PROVIDED IN SECTION 12.1, THE PROVIDED SERVICES ARE "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING: 

1. IMPLIED WARRANTIES OF MERCHANTABILITY 

2. FITNESS FOR A PARTICULAR PURPOSE 

3. NON-INFRINGEMENT 

4. TITLE 

5. ACCURACY, COMPLETENESS, OR RELIABILITY OF RESULTS 

6. UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE OPERATION 

7. FREEDOM FROM VIRUSES OR HARMFUL COMPONENTS 

8. RESULTS OBTAINED FROM USE OF THE SERVICES 

9. ACCURACY OF AI-GENERATED OUTPUTS 

10. CORRECTION OF DEFECTS OR ERRORS 

SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, WARRANTIES ARE LIMITED TO THE SHORTEST DURATION PERMITTED BY LAW. 

12.3 AI Limitations and Disclaimers 

You acknowledge and accept that: 

1. AI systems may produce inaccurate, incomplete, biased, inappropriate, offensive, or factually incorrect outputs ("hallucinations") 

2. AI Agent performance depends on the quality of the training data, prompt engineering, configurations, model selection, and external factors beyond our control. 

3. We do not guarantee specific outcomes, business results, accuracy rates, performance metrics, or error rates. 

4. Human oversight, review, and validation are necessary for critical decisions, sensitive use cases, and production environments.

5. AI-generated outputs should be reviewed, fact-checked, and validated by qualified professionals before use. 

6. AI models may reflect biases present in training data and may not be suitable for all use cases. 

7. AI outputs do not constitute professional advice and should not be relied upon without independent verification. 

8. Third-party AI models are subject to the limitations and disclaimers of their providers. 

You are solely responsible for: 

1. Evaluating AI outputs for accuracy, appropriateness, and fitness for your use case 

2. Implementing human oversight and review processes 

3. Validating AI decisions before taking action based on them 

4. Mitigating risks associated with AI limitations and errors 

5. Testing and monitoring AI systems for bias, fairness, and safety 

12.4 No Professional Advice 

The Services do not offer any medical, legal, financial, tax, accounting, investment, or other professional advice and should not be interpreted as such.

AI outputs are for informational purposes only and do not constitute: 

1. Medical diagnosis or treatment recommendations 

2. Legal advice or opinions 

3. Financial or investment advice 

4. Tax or accounting guidance 

5. Professional consultation in regulated fields 

You should consult qualified professionals before making decisions based on AI-generated content, especially in regulated domains or for matters affecting health, legal rights, or financial interests. 

12.5 Third-Party Services 

We disclaim all warranties regarding third-party services, integrations, APIs, or content. Third-party services are provided "as is" and subject to their own terms and warranties (or lack thereof). 

12.6 Internet and Network 

We do not warrant that: 

1. Internet connectivity will be available, reliable, and secure 

2. Network performance will meet your requirements 

3. Data transmissions will be free from interception or tampering 

You are responsible for your internet connectivity and network security. 

13. LIMITATION OF LIABILITY 

13.1 LIABILITY CAP 

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, THE SERVICES, OR YOUR USE OF THE PLATFORM, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF: 

1. THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY; OR 

2. FIVE THOUSAND INDIAN RUPEES (INR 5,000) 

FOR FREE PLANS (INDIE DEVELOPER): Liability is limited to INR 5,000. 

MULTIPLE CLAIMS DO NOT EXPAND THIS LIMIT. THIS LIABILITY CAP APPLIES IN THE AGGREGATE TO ALL CLAIMS, NOT PER INCIDENT. 

13.2 EXCLUDED DAMAGES 

IN NO EVENT SHALL WE, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR: 

1. INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES 

2. LOSS OF PROFITS, REVENUE, INCOME, OR BUSINESS OPPORTUNITIES 

3. LOSS OF DATA, INFORMATION, OR CONTENT (except as covered in Section 7.6) 

4. LOSS OF GOODWILL OR REPUTATION 

5. COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES 

6. BUSINESS INTERRUPTION OR SYSTEM FAILURES 

7. DAMAGES ARISING FROM THIRD-PARTY SERVICES, INTEGRATIONS, OR APIs 

8. LOSSES RESULTING FROM AI AGENT OUTPUTS, DECISIONS, OR ERRORS 

9. DAMAGES FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA 

10. DAMAGES FROM ERRORS, INACCURACIES, OR OMISSIONS IN AI-GENERATED CONTENT 

11. DAMAGES FROM DELAYS, SERVICE INTERRUPTIONS, OR UNAVAILABILITY 

12. DAMAGES FROM SECURITY BREACHES OR CYBERATTACKS 

13. DAMAGES FROM YOUR RELIANCE ON AI OUTPUTS WITHOUT PROPER VALIDATION 

THESE LIMITATIONS APPLY EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. 

13.3 Exceptions to Limitations 

The limitations in Sections 13.1 and 13.2 do not apply to: 

1. Your breach of intellectual property rights (Section 8) 

2. Your violation of applicable laws or regulations 

3. Your breach of confidentiality obligations (Section 15) 

4. Gross negligence or willful misconduct by either party 

5. Death or personal injury caused by our negligence 

6. Fraud or fraudulent misrepresentation 

7. Liabilities that cannot be limited or excluded by applicable law 

8. Our indemnification obligations under Section 14.2 (Our Indemnification) 

9. Your indemnification obligations under Section 14.1 (Your Indemnification)

10. Our obligations under Section 9 (Compliance) for Advanced Enterprise customers with executed compliance agreements

13.4 Allocation of Risk 

The limitations of liability outlined in Section 13 represent the distribution of risk between the parties and are a fundamental part of the  

agreement. The pricing of the Services takes these limitations into account, and the Services are available at their current prices without them. 

13.5 Jurisdictional Variations 

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions, liability is limited to the maximum extent permitted by law. 

If you are a consumer in a jurisdiction with mandatory consumer protection laws that prohibit these limitations, those laws will apply instead. 

14. INDEMNIFICATION 

14.1 Your Indemnification 

You agree to indemnify, defend (at our option), and hold harmless elsai Foundry, its affiliates, subsidiaries, parent companies, officers, directors, employees, agents, contractors, and licensors from and against any claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees and legal costs) arising from or related to: 

1. Your use or misuse of the Services 

2. Your Customer Data, including any claims that Customer Data infringes or violates third-party rights 

3. Your AI Agent activities, outputs, or decisions 

4. Your violation of these Terms or any applicable laws or regulations 

5. Your violation of any third-party rights, including intellectual property, privacy, publicity, or other proprietary rights 

6. Your negligence, willful misconduct, or fraudulent acts 

7. Unauthorized use of your account by third parties due to your failure to maintain account security 

8. Claims by your end users or customers related to your use of the Services 

9. Your breach of any representations or warranties in these Terms 

10. Your failure to comply with data protection laws (DPDPA, GDPR, CCPA, etc.) 

11. Your use of the Services in violation of AI regulations or ethical standards 

Defense and Settlement: We will notify you of any indemnifiable claim and may assume control of the defense and settlement. You must not settle any claim without our prior written consent if the settlement imposes obligations on us or admits fault on our behalf. 

14.2 Our Indemnification 

We will indemnify, defend, and hold you harmless from third-party claims that the Platform, when used in compliance with these Terms, infringes or misappropriates a third party's valid patent, copyright, trademark, or trade secret enforceable in India, the United States, or the European Union, provided you: 

1. Promptly notify us in writing of the claim within thirty (30) days of becoming aware 

2. Grant us sole control of the defense, settlement, and any related negotiations 

3. Cooperate fully with our defense efforts and provide reasonable assistance 

4. Do not make any admissions of liability or enter settlements without our prior written consent 

Remedies: If the Platform is, or we reasonably believe it may become, subject to an infringement claim, we may, at our option:

1. Procure the right for you to continue using the Platform 

2. Replace or modify the Platform to make it non-infringing without materially reducing functionality 

3. Terminate these Terms and refund pro-rated fees for the unused portion of your subscription 

14.3 Exclusions from Our Indemnification 

Our indemnification obligations in Section 14.2 do not apply to claims arising from: 

1. Your modifications to the Platform or Documentation 

2. Your combination of the Platform with other products, services, data, or content not provided by us 

3. Your use of the Platform in violation of these Terms or in a manner not authorized by the documentation 

4. Customer Data you provide or third-party content you access through the Platform 

5. Third-party services, integrations, or APIs you enable 

6. Your use of outdated or unsupported versions of the Platform after updates are made available 

7. Compliance with your specific design instructions or requirements 

8. Continued use of the Platform after we notify you of potential infringement and provide alternatives 

14.4 Sole Remedy 

This Section 14 states your sole and exclusive remedy and our entire liability for any intellectual property infringement claims. 

14.5 Indemnification Procedures 

Notification: The indemnified party must notify the indemnifying party in writing within thirty (30) days of becoming aware of an indemnifiable claim. 

Cooperation: The indemnified party must provide reasonable cooperation, information, and assistance in the defense. 

Control: The indemnifying party has sole control over the defense and settlement, but must not settle in a way that admits fault on behalf of the indemnified party or imposes obligations without consent. 

Expenses: The indemnifying party will reimburse reasonable out-of-pocket expenses incurred by the indemnified party in cooperating with the defense. 

15. CONFIDENTIALITY 

15.1 Confidential Information 

Each party (the "Disclosing Party") may disclose confidential, proprietary, or trade secret information to the other party (the "Receiving Party") in connection with these Terms. 

"Confidential Information" includes: 

1. For elsai Foundry: Source code, algorithms, software architecture, technical designs, security measures, business strategies, pricing models, customer lists, product roadmaps, unpublished features, and any information marked as confidential 

2. For You: Customer Data, business strategies, financial information, user data, proprietary processes, and any information marked as confidential 

3. Any information that would reasonably be considered confidential, given the nature and circumstances of disclosure 

15.2 Protection Obligations 

The Receiving Party agrees to: 

1. Maintain Confidential Information in strict confidence using at least the same degree of care as for its own confidential information (but no less than reasonable care) 

2. Use Confidential Information only for the purposes contemplated by these Terms. 

3. Limit disclosure to employees, contractors, and agents with a legitimate need to know and who are bound by written confidentiality obligations at least as protective as these Terms. 

4. Implement reasonable physical, technical, and administrative security measures to protect Confidential Information from unauthorized access, disclosure, or use. 

5. Not reverse engineer, disassemble, or attempt to derive source code or algorithms from Confidential Information. 

6. Promptly notify the Disclosing Party of any unauthorized disclosure or use of Confidential Information. 

15.3 Exceptions 

Confidentiality obligations do not apply to information that: 

1. Is or becomes publicly available through no fault or breach of the Receiving Party 

2. Was rightfully known to the Receiving Party before disclosure, as evidenced by written records 

3. Is independently developed by the Receiving Party without use of or reference to the Confidential Information, as evidenced by written records 

4. Is rightfully received from a third party without breach of confidentiality obligations 

5. Is required to be disclosed by law, regulation, court order, subpoena, or government authority, provided the Receiving Party: 

• Provides prompt written notice to the Disclosing Party (where legally permitted) 

• Cooperates in efforts to obtain protective orders or limit disclosure 

• Discloses only the minimum information required 

15.4 Return or Destruction 

Upon termination of these Terms or at the Disclosing Party's written request, the Receiving Party must: 

1. Promptly return or destroy (at Disclosing Party's option) all Confidential Information in any form 

2. Certify in writing that all Confidential Information has been returned or destroyed 

3. Retain no copies except as required by law or professional document retention policies 

We may retain confidential information in backup systems until deletion as per normal backup rotation schedules, provided it remains subject to confidentiality obligations. 

15.5 Duration 

Confidentiality obligations survive termination of these Terms for: 

1. Three (3) years for general Confidential Information 

2. Five (5) years for source code, algorithms, and technical architecture 

3. Indefinitely for trade secrets until such information ceases to qualify as a trade secret under applicable law 

15.6 Equitable Relief 

Due to the unique and valuable nature of Confidential Information, breach of this Section 15 may cause irreparable harm for which monetary damages are insufficient. The Disclosing Party is entitled to seek injunctive or equitable relief to prevent or remedy breaches, in addition to all other available remedies. 

16. TERM AND TERMINATION 

16.1 Term 

These Terms commence on the date you first access or use the Platform (the "Effective Date") and continue until terminated as provided herein. 

Your subscription term is specified in your Service Plan (monthly or annual) and renews automatically unless you terminate it. 

16.2 Termination for Convenience by You 

You may terminate your subscription at any time by: 

1. Accessing your account settings and selecting "Cancel Subscription." 

2. Contacting support at support@elsaifoundry.ai with a termination request 

3. Providing written notice to our registered address 

Effect of Termination: 

1. Monthly Subscriptions: Termination takes effect at the end of the current billing cycle; no refunds for partial months 

2. Annual Subscriptions: Termination takes effect at the end of the current annual term; no refunds for unused months except as provided in Section 5.8 

3. Free Plans: Termination takes effect immediately 

You remain responsible for all fees incurred through the end of the subscription period. 

16.3 Termination for Cause 

Either party may terminate these Terms immediately upon written notice if: 

1. The other party materially breaches these Terms and fails to cure the breach within thirty (30) days of written notice specifying the breach 

2. The other party becomes insolvent, files for bankruptcy, makes an assignment for the benefit of creditors, or ceases business operations. 

3. Termination as per law, court order, or regulatory authority 

4. The other party engages in fraud, gross negligence, or willful misconduct 

Additional Termination Rights for Us: 

We may terminate immediately if: 

1. You violate the Acceptable Use Policy or usage restrictions in Section 6.2 

2. You process prohibited data types without authorization (Section 7.8) 

3. Your account is used for illegal activities or poses security risks to the Platform or other users 

4. You fail to pay fees and remain delinquent for thirty (30) days after notice 

5. You exceed usage limits repeatedly without upgrading 

16.4 Suspension 

We may suspend your access to the Services immediately without prior notice if: 

1. Your account is past due on payments for fifteen (15) or more days 

2. You violate these Terms, the Acceptable Use Policy, or applicable laws 

3. Your use poses a security risk, creates liability, or threatens platform stability or other users' access 

4. Required by law, government authority, court order, or to prevent fraud or criminal activity 

5. We detect suspicious activity, unauthorized access, or compromised credentials 

6. You exceed usage limits in a manner that impacts platform performance 

Suspension Notice: We will attempt to provide advance notice and an opportunity to cure where commercially reasonable, except in cases involving security threats, legal requirements, or ongoing violations. 

Reinstatement: We will reinstate the suspended accounts upon: 

1. Payment of all outstanding fees and applicable reinstatement fees 

2. Cure of the underlying violation 

3. Provision of assurances that violations will not recur 

4. Compliance with any additional requirements we reasonably impose 

16.5 Effect of Termination 

Upon termination or expiration of these Terms for any reason: 

1. Your license to use the Platform terminates immediately 

2. You must cease all access to and use of the Services and Documentation 

3. All outstanding fees/charges become immediately due and payable 

4. We will retain Customer Data for thirty (30) days to allow you to export and transition (the "Transition Period") 

5. You may request data export during the Transition Period by contacting support 

6. After the Transition Period (30 days), we will delete all customer data from the active systems 

7. Within ninety (90) days, we will purge the backup systems as per normal backup rotation 

8. You must return or destroy all Confidential Information in your possession (Section 15.4) 

9. Your payment obligations for fees incurred before termination survive 

No Refunds: Except as expressly provided in Section 5.8 (Refund Policy), termination does not entitle you to refunds of prepaid fees. 

Advanced Enterprise: Extended data retention or transition assistance may be available under custom agreements. 

16.6 Survival 

The following provisions survive termination or expiration of these Terms: 

1. Section 5 (Fees and Payment) - for obligations incurred before termination 

2. Section 7 (Customer Data) - deletion obligations and data protection 

3. Section 8 (Intellectual Property Rights) 

4. Section 12 (Disclaimers) 

5. Section 13 (Limitation of Liability) 

6. Section 14 (Indemnification) 

7. Section 15 (Confidentiality) 

8. Section 18 (Dispute Resolution) 

9. Section 19 (General Provisions) 

10. Any other provisions that by their nature should survive 

17. MODIFICATIONS TO TERMS 

17.1 Right to Modify 

We reserve the right to modify, amend, or update these Terms at any time to reflect: 

1. Changes in applicable laws or regulatory requirements 

2. New features or functionality 

3. Security or operational improvements 

4. Changes in business practices or pricing 

5. Clarifications or corrections 

17.2 Notice of Changes 

We will communicate material changes to these Terms. via: 

1. Email notification to your registered email address 

2. Prominent notice on the Platform dashboard upon next login 

3. In-app notification for material changes affecting your rights or obligations 

4. Update of the "Last Updated" date at the top of these Terms 

5. Posting of revised Terms at https://www.elsaifoundry.ai/terms 

Material Changes include modifications to: 

1. Pricing or payment terms 

2. Core functionality or service availability 

3. Data protection, privacy, or security practices 

4. Liability limitations or indemnification obligations 

5. Dispute resolution or governing law 

6. Your rights to use the Services 

17.3 Advance Notice Period 

We will provide at least thirty (30) days' advance notice for material changes when commercially reasonable, except: 

1. Changes required by law, regulation, or court order 

2. Changes necessary to address security vulnerabilities 

3. Changes that benefit you or expand your rights 

4. Non-material clarifications or corrections 

17.4 Acceptance of Changes 

Continued use of the Services after the effective date of changes constitutes your acceptance of the modified Terms. 

If you do not agree to the modifications: 

1. You must discontinue use of the Services 

2. You must terminate your account before the changes take effect 

3. Termination before the effective date avoids the application of the new terms to your account 

17.5 Version History 

Previous versions of these Terms are available upon written request to legal@elsaifoundry.ai. 

18. DISPUTE RESOLUTION 

18.1 Governing law 

These Terms shall be governed by and construed in accordance with the substantive laws of the Republic of India, without regard to conflict of law principles that would require application of the laws of another jurisdiction. 

The United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded and does not apply to these Terms. 

18.2 Jurisdiction and Venue 

Subject to Section 18.4 (Arbitration), the courts of Chennai, Tamil Nadu, India shall have exclusive jurisdiction over any disputes arising from or related to these Terms or the Services.

You irrevocably submit to the jurisdiction of such courts and waive any objections to venue or inconvenient forum. 

18.3 Informal Resolution 

Before initiating any formal dispute resolution proceeding, the parties agree to attempt to resolve disputes informally through good-faith negotiations. 

Informal Resolution Process: 

• The party raising the dispute must send a written notice to the other party describing the dispute in detail, including relevant facts, legal claims, and the desired resolution 

• Send dispute notices to: 

  • For elsai Foundry: legal@elsaifoundry.ai and registered address 

  • For You: The email address and address associated with your account 

• Both parties commit to good-faith negotiations for thirty (30) days following receipt of the dispute notice 

• Senior representatives with the authority to resolve the dispute must participate 

• Discussions are confidential and subject to the settlement privilege 

If the parties cannot resolve the dispute within thirty (30) days, either party may proceed to arbitration pursuant to Section 18.4. 

18.4 Arbitration 

If informal resolution fails, we will resolve disputes through binding arbitration rather than in court, except as provided in Section 18.5 (Exceptions to Arbitration). 

Arbitration Rules: 

1. Arbitration jurisdiction shall be in Chennai, India 

2. Arbitration will proceed in the English language 

3. Arbitration will be conducted under the Arbitration and Conciliation Act, 1996, as amended, and the rules of the Chennai Arbitration Centre or another mutually agreed-upon arbitration institution 

4. The arbitration shall be conducted by a single arbitrator mutually agreed upon by the parties within fifteen (15) days of the arbitration demand 

5. If the parties cannot agree on an arbitrator, the Chennai Arbitration Centre shall appoint the arbitrator  

   
   

Arbitration Procedures: 

1. Each party shall bear its own attorneys' fees and legal costs 

2. The parties shall split arbitrator's fees and administrative costs equally, unless the arbitrator determines otherwise based on the outcome. 

3. The arbitrator's decision shall be final and binding on both parties 

4. Judgment on the arbitrator's award submitted in any court of competent jurisdiction 

5. The arbitrator may award any relief available in court, including injunctive relief, specific performance, and damages 

6. The arbitrator must provide a written decision with findings of fact and conclusions of law 

Discovery: Discovery will be limited to avoid high cost and delay, as determined by the arbitrator. 

Confidentiality: Arbitration proceedings, evidence, and awards are confidential except as required for enforcement or by law. 

18.5 Exceptions to Arbitration 

Either party may seek injunctive or equitable relief in court without first proceeding to arbitration for: 

1. Intellectual property infringement or misappropriation (patents, copyrights, trademarks, trade secrets) 

2. Breach of confidentiality obligations 

3. Unauthorized access to systems, data, or accounts 

4. Violations of the Computer Fraud and Abuse Act or similar laws 

5. Violations requiring immediate relief to prevent irreparable harm 

6. Enforcement of arbitration awards 

Small Claims Court: Either party may bring an individual action in small claims court if the claim qualifies. 

18.6 Class Action Waiver 

YOU AND ELSAI FOUNDRY AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING. 

CLASS ARBITRATIONS, CLASS ACTIONS, PRIVATE ATTORNEY GENERAL ACTIONS, AND CONSOLIDATION WITH OTHER ARBITRATIONS ARE NOT PERMITTED. 

If this class action waiver is found unenforceable for any claim, that claim must be severed and proceed in court (not arbitration), while all other claims proceed in arbitration. 

18.7 Limitation on Time to File Claims 

To the extent permitted by law, any claim or cause of action arising out of or related to these Terms or the Services must be filed within one (1) year after the claim or cause of action arose. Otherwise, such a claim or cause of action is permanently barred. 

18.8 Fees and Costs 

Except as otherwise provided by applicable law or arbitrator award: 

1. Each party is responsible for its own attorneys' fees and legal costs 

2. In arbitration, parties equally split arbitrator fees unless the arbitrator determines otherwise 

3. The prevailing party in court proceedings may be entitled to recover reasonable attorneys' fees and costs at the court's discretion 

19. GENERAL PROVISIONS 

19.1 Entire Agreement 

These Terms, together with the following incorporated documents, constitute the entire agreement between the parties and supersede all prior or contemporaneous agreements, understandings, negotiations, representations, or communications (whether written or oral) concerning the subject matter hereof: 

1. Privacy Policy (https://www.elsaifoundry.ai/privacy) 

2. Acceptable Use Policy (https://www.elsaifoundry.ai/acceptable-use) 

3. Pricing page and Service Plan specifications (https://www.elsaifoundry.ai/arms/pricing) 

4. Data Processing Addendum (for Enterprise customers) 

5. Business Associate Agreement (for HIPAA compliance) 

6. Service Level Agreement (for Advanced Enterprise customers) 

7. Any other written agreements signed by authorized representatives of both parties 

In the event of conflict between these Terms and incorporated documents, the order of precedence is: (1) executed written agreements, (2) these Terms, (3) incorporated policies. 

19.2 Amendments 

No amendment, modification, or waiver of any provision of these Terms is valid or binding unless: 

1. Made in writing and signed by authorized representatives of both parties; OR 

2. Made pursuant to Section 17 (Modifications to Terms) by elsai Foundry 

Any purported amendment not meeting these requirements is void and of no effect. 

19.3 Assignment 

By You: You may not assign, transfer, delegate, or sublicense these Terms or your rights and obligations hereunder without our prior written consent. Any attempted assignment in violation of this provision is void and of no effect. 

By Us: We may assign these Terms, in whole or in part, without restriction to: 

1. Any successor in interest in connection with a merger, acquisition, corporate reorganization, or sale of substantially all assets 

2. Any affiliate or subsidiary 

3. Any entity acquiring all or substantially all of our business related to the Services. 

We will provide notice of assignment that materially affects your rights. An assignment does not relieve us of our obligations under these Terms. 

Effect: These Terms bind and inure to the benefit of the parties' permitted successors and assigns. 

19.4 Severability 

If a court or arbitrator with competent jurisdiction finds any provision of these Terms to be invalid, illegal, or unenforceable under applicable law 

1. , then that provision will not apply. 

2. Modify the invalid provision to the minimum extent necessary to make it valid and enforceable, while preserving the parties' original intent. 

3. If modification is not possible, the invalid provision stands severed from these Terms 

4. All remaining provisions shall continue in full force and effect 

5. The invalidity of any provision shall not affect the validity of any other provision 

19.5 Waiver 

Failure or delay by either party to enforce any provision of these Terms, or to exercise any right or remedy, does not constitute a waiver of that provision, right, or remedy. 

No waiver shall be effective unless: 

1. Made in writing and signed by the waiving party 

2. Explicitly stating the waiving of the provision 

A waiver of any breach does not constitute a waiver of any subsequent breach. The rights and remedies provided in these Terms are cumulative and not exclusive of any rights or remedies provided by law. 

19.6 Force Majeure 

Neither party is liable for delays or failures in performance due to causes beyond reasonable control, including but not limited to: 

1. Acts of God, natural disasters, earthquakes, floods, fires, hurricanes, severe weather 

2. Acts of war, terrorism, civil unrest, riots, embargoes, or government actions 

3. Epidemics, pandemics, or public health emergencies 

4. Labor disputes, strikes, or lockouts (excluding disputes with either party's own employees) 

5. Internet, telecommunications, or utility failures not caused by the affected party 

6. Third-party service outages affecting cloud providers, data centers, or critical infrastructure 

7. Cyberattacks, distributed denial-of-service (DDoS) attacks, or other malicious activities targeting the Services or infrastructure 

8. Government regulations, orders, or restrictions 

Force Majeure Obligations: 

1. The affected party must notify the other party promptly (within five business days of becoming aware) 

2. The affected party must use commercially reasonable efforts to mitigate the impact and resume performance 

3. Performance obligations are suspended only for the duration of the force majeure event 

4. If force majeure continues for more than sixty (60) days, either party may terminate these Terms without penalty 

Exclusions: Force majeure does not excuse payment obligations for services already rendered. 

19.7 Independent Contractors 

The parties are independent contractors. These Terms do not create a partnership, joint venture, employment, franchise, agency, or similar relationship. 

Neither party has authority to:

1. Bind the other party to any obligation 

2. Make representations or warranties on behalf of the other party 

3. Incur liabilities on behalf of the other party 

4. Act as an agent for the other party 

Each party is solely responsible for its own employees, contractors, taxes, benefits, and insurance. 

19.8 No Third-Party Beneficiaries 

These Terms are for the sole benefit of the parties and their permitted successors and assigns. 

No third party, including end users, customers, contractors, or any other person or entity, has the right to enforce or benefit from these Terms. These Terms do not intend to benefit third parties. 

Exception: Indemnified parties under Section 14 (Indemnification) may enforce indemnification rights. 

19.9 Notices 

All notices, requests, consents, and other communications required or permitted under these Terms must be in writing and sent to the addresses below: 

For elsai Foundry: 

O2V Private Limited 

Attention: Legal Department 

129B, East Coast Road 

Thiruvanmiyur, Chennai - 600041, Tamil Nadu, India 

Email: legal@elsaifoundry.ai 

Support: support@elsaifoundry.ai 

For You: 

We maintain the email address and physical address associated with your account in our systems. 

Notice Delivery: Notices are deemed received: 

1. When delivered by hand: Upon receipt, acknowledgment 

2. When sent by registered post: Three (3) business days after mailing 

3. When sent by courier (FedEx, DHL): Upon delivery confirmation 

4. When sent by email: When sent during business hours (9:00 AM - 6:00 PM IST on business days); otherwise, on the next business day 

5. When confirmed by the recipient: Upon acknowledgment 

Business Days: Monday through Friday, excluding Indian national holidays. 

Address Changes: You must promptly update your contact information in your account settings. We will update our contact information on our website. 

19.10 Export Compliance 

You agree to comply with all applicable export control, sanctions, trade embargo, and import laws and regulations, including but not limited to: 

1. US Export Administration Regulations (EAR) 

2. US Department of the Treasury Office of Foreign Assets Control (OFAC) regulations 

3. European Union export controls and sanctions 

4. Indian export controls and regulations 

5. United Nations sanctions programs 

6. Restrictions on destinations, end users, and end uses 

Your Representations: You represent and warrant that: 

1. If your location is not in, under the control of, or a national or resident of any country subject to a comprehensive embargo (currently Cuba, Iran, North Korea, Syria, or the Crimea region) 

2. You are not on any government restricted party list, including: 

• US Specially Designated Nationals (SDN) List 

• U.S. Denied Persons List 

• EU sanctions lists 

• Any similar list maintained by competent authorities 

3. You will not use the Services for prohibited end uses, including development of weapons of mass destruction, nuclear technology, chemical/biological weapons, or missile technology 

   
   

4. You will not export, re-export, or transfer the Services or technical data to restricted parties or destinations 

5. You will comply with all export license requirements if applicable 

Our Rights: We reserve the right to suspend or terminate access if required to comply with export controls or sanctions, or if we reasonably believe you violate export laws. 

19.11 Government Use 

If you are a government entity or using the Services for government purposes, the Services and Documentation constitute "Commercial Computer Software" and "Commercial Computer Software Documentation" as defined in: 

1. US Federal Acquisition Regulation (FAR) 12.212 

2. Defense Federal Acquisition Regulation Supplement (DFARS) 227.7202 

3. Similar regulations in other jurisdictions 

We provide the services only with the rights granted to all users under these Terms. No grant of additional rights to government users. 

19.12 Language 

These Terms are in English. We provide any translations for convenience only. 

In the event of any discrepancy, conflict, or inconsistency between the English version and any translation, the English version shall prevail and control for all purposes. 

19.13 Interpretation 

Headings: Section headings and captions are for convenience only and do not affect interpretation. 

Including: The term "including" means "including but not limited to" and is illustrative, not exhaustive. 

Ambiguity: The drafting party shall not be responsible for any ambiguity. 

Singular/Plural: Words in singular include plural and vice versa. 

Days: References to "days" mean calendar days unless specified as "business days." 

19.14 Electronic Signatures and Communications 

You consent to electronic signatures, contracts, and communications for all purposes relating to these Terms and the Services. Electronic records satisfy legal requirements for writing. 

You agree that electronically signed agreements, notices, and communications have the same legal effect as physically signed documents. 

19.15 Publicity 

You permit us to identify you as a customer on our website and in marketing materials. We may use your company name, logo, and brief description of your use case. 

If you wish to opt out, notify us at support@elsaifoundry.ai per Section 3.6. 

19.16 Equitable Remedies 

You acknowledge that breach of these Terms (particularly Sections 6, 8, and 15) may cause irreparable harm to us for which monetary damages are inadequate. 

We are entitled to seek injunctive relief, specific performance, or other equitable remedies without posting bond, in addition to all other available remedies at law or in equity. 

19.17 Relationship to Other Agreements 

If you have a separate written agreement signed by authorized representatives of both parties (Master Services Agreement, Enterprise Agreement, etc.), the terms of that agreement take precedence over these Terms in case of conflict. 

These Terms apply to the extent not superseded by a separate written agreement. 

20. CONTACT INFORMATION 

For questions about these Terms or the Services, please get in touch with us at: 

O2V Private Limited (doing business as elsai Foundry) 

General Inquiries: info@elsaifoundry.ai 

Support: support@elsaifoundry.ai 

Legal: legal@elsaifoundry.ai 

Privacy: privacy@elsaifoundry.ai 

Security: security@elsaifoundry.ai 

Compliance: compliance@elsaifoundry.ai 

Billing: billing@elsaifoundry.ai 

Registered Office: 

129B, East Coast Road 

Thiruvanmiyur, Chennai - 600041 

Tamil Nadu, India 

Website: https://www.elsaifoundry.ai 

Documentation: https://docs.elsaifoundry.ai 

Pricing: https://www.elsaifoundry.ai/arms/pricing 

Status Page: https://status.elsaifoundry.ai 

Support Channels: We provide support in accordance with your Service Plan. For support inquiries, please use the channels specified in your Service Plan or email support@elsaifoundry.ai. 

21. ACKNOWLEDGMENT AND ACCEPTANCE 

BY CLICKING "I ACCEPT," "I AGREE," OR ANY SIMILAR BUTTON OR CHECKBOX, BY REGISTERING FOR AN ACCOUNT, BY ACCESSING OR USING THE SERVICES, OR BY EXECUTING AN ORDER FORM REFERENCING THESE TERMS, YOU ACKNOWLEDGE THAT: 

1. You have read and understood these Terms in their entirety 

2. You agree to be bound by these Terms and all incorporated policies and documents 

3. If acting on behalf of an Organization, you have the authority to bind that Organization to these Terms 

4. You understand your obligations regarding Customer Data, compliance, and acceptable use 

5. You acknowledge the limitations of liability and disclaimers of warranties 

6. You consent to dispute resolution through arbitration in Chennai, India, under Indian law 

7. You waive the right to participate in class actions or collective proceedings 

8. You consent to electronic communications and notices 

9. You have had the opportunity to seek legal advice regarding these Terms 

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR USE THE SERVICES. 

Last Updated: March 4, 2026 

Version: 2.0 

Copyright © 2026 O2V Private Limited. All rights reserved. 

elsai Foundry and ARMS are trademarks of O2V Private Limited. 

SCHEDULE A: DATA PROCESSING ADDENDUM 

Available for Enterprise and Advanced Enterprise customers upon request. Contact legal@elsaifoundry.ai 

SCHEDULE B: BUSINESS ASSOCIATE AGREEMENT (HIPAA) 

Available for Advanced Enterprise customers processing Protected Health Information. Contact compliance@elsaifoundry.ai 

SCHEDULE C: SERVICE LEVEL AGREEMENT 

Available for Advanced Enterprise customers. Contact sales@elsaifoundry.ai 

SCHEDULE D: SUB-PROCESSOR LIST 

Current list available at https://www.elsaifoundry.ai/subprocessors 

SCHEDULE E: ACCEPTABLE USE POLICY 

Available at https://www.elsaifoundry.ai/acceptable-use and incorporated by reference