Transforming Procurement at L&T Shipbuilding with Agentic AI
Discover how L&T Shipbuilding is using elsai agents to bring visibility, automation, and SLA tracking across its procurement lifecycle.
Stages SLA-Tracked
Agents Running Continuously
Target Procurement Cycle
Overview
L&T Shipbuilding manages complex procurement workflows spanning technical evaluation, commercial negotiations, approvals, purchase orders, and binding data. The procurement lifecycle extends across four major phases, Initiation, Techno-Commercial (TNC), Price Negotiation (PNC), and Binding Data.
Business Challenge
L&T Shipbuilding's procurement workflow involved several interconnected stages, but progress across those stages was difficult to track consistently.
The organization faced several operational challenges:
01
Email-driven workflows: RFQs, technical queries, commercial offers, POs, and binding data moved primarily through email.
02
Limited SLA visibility: Delays and missed responses could remain unnoticed for weeks.
03
Manual document preparation: Technical Comparison Reports, Commercial Comparison Reports, and CBA Reports were compiled manually from PDFs and email threads.
04
Manual file-note preparation: File notes were prepared from available information and could be submitted late.
05
Limited binding-data visibility: Drawings and other binding data could remain unread or untracked, with gaps discovered only later in the manufacturing process.
elsai Solution
elsai introduced an agentic layer across L&T Shipbuilding's existing procurement workflow, enabling continuous tracking, automated document generation, SLA monitoring, and early identification of gaps.
The solution operates across the same four procurement phases without replacing the existing systems or redesigning the underlying process.
Key elements of the solution included:
RFQ Tracking Agent to track RFQ activity and initiate deadline tracking from the start of the procurement cycle.
No-Response Flag Agent to identify response breaches and surface them on the same day.
TNC Tracking Agent to track technical queries, reviews, closures, and associated deadlines.
Comparison Report Agent to automatically generate Technical Comparison, Commercial Comparison, and CBA Reports.
Quote Detection Agent to identify incoming commercial offers.
PNC Tracking Agent to track the price negotiation journey across multiple negotiation rounds.
File Note Agent to automatically draft the file note following PNC activities.
PO Tracking Agent to track PO issuance and acknowledgement.
Business Impact
~2 Years → 144 Days:
Target reduction in the procurement cycle, representing an 80%+ target reduction.
165–285 Person-Days Recovered:
For a 15-SOTR programme, the solution is projected to recover significant senior procurement capacity that can be redirected from administrative work toward commercial decisions.
Same-Day SLA Breach Detection:
Potential SLA breaches can be surfaced on the same day rather than after a typical 14–20 day lag.
30-Minute Audit Trail Export:
A complete audit trail can be exported in approximately 30 minutes, compared with 3–10 days of manual reconstruction.
3 Documents Auto-Generated:
Technical Comparison, Commercial Comparison, and CBA Reports are automatically generated from the underlying procurement data.
15 Stages SLA-Tracked:
Every stage across the procurement workflow is continuously tracked.
10 Agents Running Continuously:
The workflow is supported by ten specialized agents working across the procurement lifecycle.
The elsai Advantage
Agentic automation across the existing procurement workflow.
Continuous SLA tracking across 15 procurement stages.
Automated generation of three critical procurement reports.
Real-time identification of response and process delays.
Continuous audit trail generation.
Early identification of binding-data gaps
